240. 5 Steps to Build and Apply Empathy at Work - Rob Volpe

EPISODE HIGHLIGHTS

• Rob’s story and journey to where he is today (3:40)
• Tone setting and where to begin (13:00)
• The two types of empathy: cognitive and emotional (14:30)
• The two types of empathy and their role in the workplace (15:00)
• Rob’s new book: Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time (21:00)
• 5 Steps to build and apply empathy at work (24:00)
• A powerful moment of philanthropy in Rob’s life (29:00)
• Rob’s One Good Thing: Be courageous in whatever way works for you. (34:00)

For more information and episode details visit: www.weareforgood.com/episode/240

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